We Shall Address Concerns Raised on Electronic Truck Call-up System, Says NPA MD
APAPA PORT TRAFFIC
The Managing Director of Nigerian Ports Authority (NPA), Mohammed Bello Koko has said that the organization will address issues raised in respect of the electronic call-up system for trucks using the ports.
Bello Koko who spoke on Tuesday in his review of the call-up system however said the system has remained a revolution as far as delivery at the ports was concerned.
He said that so far the system has led to improved the time spent on per trip delivery for truck owners.
He also added that the traffic into the ports has improved, adding that this was among the successes of the call-up system.
But he added that whatever is the issue affecting the system as complained by some stakeholders would be addressed.
He said, “We are ready to effectively tackle all concerns raised by port stakeholders; having operated the novel electronic call-up system for about a year, it should be expected that some of the teething issues should give way.
“All lingering issues will require a bit of time to resolve. The important thing is that we are committed to resolving them.
“In particular, managing the transition from a manual to an electronic call-up system for cargo trucks can be tough, so we have implored the system operator to up its game, given the frustrations being expressed by users of the system.
“We are quite aware that about a year after it was introduced, some are yet to fully integrate their trucking business with the eto system, so we are in regular touch with the system operator and very soon necessary remedies to address these issues would be rolled out.
“You will recall that one of the very first places I visited personally, while as acting Managing Director, was the Ijora operational headquarters of the electronic call-up system. After that visit, I also undertook a first-hand assessment of the critical infrastructure concerning the delivery of eto at the two Lagos ports.”
Bello Koko who spoke on Tuesday in his review of the call-up system however said the system has remained a revolution as far as delivery at the ports was concerned.
He said that so far the system has led to improved the time spent on per trip delivery for truck owners.
He also added that the traffic into the ports has improved, adding that this was among the successes of the call-up system.
But he added that whatever is the issue affecting the system as complained by some stakeholders would be addressed.
He said, “We are ready to effectively tackle all concerns raised by port stakeholders; having operated the novel electronic call-up system for about a year, it should be expected that some of the teething issues should give way.
“All lingering issues will require a bit of time to resolve. The important thing is that we are committed to resolving them.
“In particular, managing the transition from a manual to an electronic call-up system for cargo trucks can be tough, so we have implored the system operator to up its game, given the frustrations being expressed by users of the system.
“We are quite aware that about a year after it was introduced, some are yet to fully integrate their trucking business with the eto system, so we are in regular touch with the system operator and very soon necessary remedies to address these issues would be rolled out.
“You will recall that one of the very first places I visited personally, while as acting Managing Director, was the Ijora operational headquarters of the electronic call-up system. After that visit, I also undertook a first-hand assessment of the critical infrastructure concerning the delivery of eto at the two Lagos ports.”
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